Shipping rates will be automatically calculated at the checkout, based on your order’s weight and destination.

Please consider the additional production time required for each order, which is added to shipping transit times below. Products in stock will be shipped within 1-3 days.

We utilize the United States Postal Service (USPS) as our primary shipping carrier for all orders within the continental United States.

Orders are typically processed and shipped within 1-3 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping rates are calculated based on the total weight of the items in your order and the destination address. We offer standard shipping rates for all orders within the continental United States.

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. Estimated delivery times vary depending on your location and the shipping method selected:

Standard Shipping: 3-7 business days

Please note that these are estimated delivery times provided by USPS and may vary due to factors beyond our control such as weather conditions or postal service delays.

At this time, we only ship within the continental United States. We do not offer international shipping or shipping to PO boxes, APO/FPO addresses, or US territories.

You can track the status of your order using the tracking number provided in your shipping confirmation email. If you have any issues or questions regarding the delivery of your order, please don’t hesitate to contact our customer service team at [email protected] for assistance.

All orders are shipped with shipping insurance to protect against loss or damage during transit. If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging so that we can initiate a claim with the shipping carrier and arrange for a replacement or refund.

We strive to keep you informed about the status of your order every step of the way. You will receive email updates regarding the status of your order, including confirmation of shipment and tracking information.

If your order is returned to us due to an incorrect address provided at checkout or failure to pick up the package from your local post office, we will contact you to arrange reshipment. Please note that additional shipping charges may apply for reshipment.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer service team at [email protected]. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Xterra for your decor needs. We appreciate your business!