Thank you for shopping at Xterra. We value your satisfaction and strive to ensure a positive shopping experience. Please read our refund policy carefully to understand your rights and responsibilities regarding returns and refunds.

We accept returns within 15 days of your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team at customer.support@xterra-art.com to initiate the exchange process.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled. In the event that the cancellation is successful, a refund will be processed according to our refund policy.

If you receive a damaged or defective item, please contact us immediately at customer.support@xterra-art.com with details and photos of the damage. We will work with you to replace the item or issue a refund.

To initiate a return, please follow these steps:

• Contact our customer support team at customer.support@xterra-art.com to request a return authorization.
• Pack the item securely, including a copy of your order confirmation, and ship it to the address provided by our customer support team.

If you have any questions or concerns about our refund policy, please contact us at contact@xterra-art.com. We are here to assist you and ensure that your shopping experience with Xterra is enjoyable and hassle-free.

Thank you for choosing Xterra. We appreciate your business!